Privacy policy
The Klingele Paper & Packaging SE & Co. KG for the website www.klingele.com and information pursuant to Article 13 and Article 14 of the EU General Data Protection Regulation
General information
Details of the responsible organisation
Company:
Klingele Paper & Packaging SE & Co. KG
Legal representative:
Managing Director: Dr Jan Klingele
Address:
Alfred-Klingele-Str. 56-76
73630 Remshalden, Germany
Contact details data protection officer:
datenschutz @ klingele.com
1. collection, processing and use of personal data
Personal data is only collected if you provide it to us voluntarily (e.g. when registering for our newsletter, when using our contact form, when registering for a seminar at our academy or when applying online). No other personal data is collected. Any processing of your personal data that goes beyond the scope of legal authorisation is only carried out on the basis of your express consent.
Purpose of processing:
Contract fulfilment.
Categories of recipients:
- Public authorities in the event of overriding legal provisions.
- External service providers or other contractors.
- Other external bodies if the data subject has given their consent or a transfer is permitted for reasons of overriding interest.
Third country transfers:
Processors outside the European Union may also be used in the context of contract fulfilment.
Duration of data storage:
The duration of data storage depends on the statutory retention obligations and is generally 10 years.
Specific information about the website
Use of a newsletter
When you register for our newsletter, you provide us with your e-mail address and optionally other data. We use this information exclusively to send you the newsletter.
The data you enter when registering for the newsletter will remain with us until you unsubscribe from our newsletter. You can unsubscribe at any time using the link provided in the newsletter or by sending us a corresponding message. By unsubscribing, you object to the use of your e-mail address.
We also use your e-mail address, which we receive in connection with the sale of goods or services, exclusively for direct advertising in the form of our newsletter for our own similar goods or services, such as those ordered by you, provided you have not objected to this use. You can object to the use of your e-mail address at any time without incurring any costs other than the transmission costs according to the basic rates. Your objection (and thus cancellation of our newsletter) can be made by sending a message to our e-mail address (see imprint).
Newsletter data
If you would like to receive the newsletter offered on the website, we require an e-mail address from you as well as information that allows us to verify that you are the owner of the e-mail address provided and that you agree to receive the newsletter. No other data is collected, or only on a voluntary basis. We use this data exclusively for sending the requested information and do not pass it on to third parties.
The data entered in the newsletter registration form is processed exclusively on the basis of your consent (Art. 6 para. 1 lit. a GDPR). You can revoke your consent to the storage of the data, the e-mail address and its use for sending the newsletter at any time, for example via the "unsubscribe" link in the newsletter. The legality of the data processing operations that have already taken place remains unaffected by the cancellation.
The data you provide us with for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter or after the purpose has ceased to exist. We reserve the right to delete or block e-mail addresses from our newsletter distribution list at our own discretion within the scope of our legitimate interest in accordance with Art. 6 para. 1 lit. f GDPR.
After you unsubscribe from the newsletter distribution list, your email address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.
Rapidmail
Klingele uses Rapidmail to send newsletters. The provider is rapidmail GmbH, Augustinerplatz 2, 79098 Freiburg i.Br., Germany.
Rapidmail is a service that can be used to organise and analyse the sending of newsletters, among other things. The data you enter for the purpose of subscribing to the newsletter is stored on Rapidmail's servers in Germany.
Data analysis by Rapidmail
For the purpose of analysis, the emails sent with Rapidmail contain a so-called "tracking pixel", which connects to the Rapidmail servers when the email is opened. In this way, it can be determined whether a newsletter message has been opened.
We can also use Rapidmail to determine whether and which links in the newsletter message are clicked on. All links in the email are so-called tracking links that can be used to count your clicks. If you do not wish to be analysed by Rapidmail, you must unsubscribe from the newsletter. For this purpose, we provide a corresponding link in every newsletter message.
For more information on Rapidmail's analysis functions, please see the following link: de.rapidmail.wiki/kategorien/statistiken/.
Legal basis
Data processing is carried out on the basis of legitimate interest (Art. 6 para. 1 lit. f GDPR) in conjunction with § 7 para. 3 UWG. Our legitimate interest lies in promoting our products and services to our existing customers.
Pursuant to Section 7 (3) UWG, we are entitled to use your email address for direct advertising if you have provided it to us in the context of a contract or a purchase and the advertising concerns similar products or services. You have the right to object to the use of your email address for advertising purposes at any time.
The legality of the data processing carried out up to the point of objection remains unaffected.
Storage period
The data you provide us with for the purpose of subscribing to the newsletter will be stored by us or the newsletter service provider until you unsubscribe from the newsletter and deleted from the newsletter distribution list after you unsubscribe from the newsletter. Data stored by us for other purposes remains unaffected by this.
After you unsubscribe from the newsletter distribution list, your e-mail address may be stored by us or the newsletter service provider in a blacklist to prevent future mailings. The data from the blacklist will only be used for this purpose and will not be merged with other data. This serves both your interest and our interest in complying with the legal requirements when sending newsletters (legitimate interest within the meaning of Art. 6 para. 1 lit. f GDPR). Storage in the blacklist is not limited in time. You can object to the storage if your interests outweigh our legitimate interest.
For more information, please refer to Rapidmail's data security information at: www.rapidmail.de/datensicherheit.
Order processing
We have concluded an order processing contract (AVV) with the above-mentioned provider. This is a contract required by data protection law, which ensures that the provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.
Use of cookies with USERCENTRICS
This website uses cookies. We use cookies to personalise content and ads, to provide social media features and to analyse traffic to our website. We also share information about your use of our website with our social media, advertising and analytics partners. Our partners may combine this information with other information that you have provided to them or that they have collected as part of your use of the services.
- Cookies are small text files that websites use to make a user's experience more efficient.
- By law, we can store cookies on your device if they are strictly necessary for the operation of this site. For all other types of cookies, we need your permission.
- This site uses different types of cookies. Some cookies are placed by third parties that appear on our pages.
- You can change or withdraw your consent at any time from the cookie declaration on our website.
- Find out more about who we are, how you can contact us and how we process personal data in our privacy policy.
- Please provide your consent ID and the date when contacting us regarding your consent.
Your consent applies to the following domains: www.klingele.com
Order processing
We have concluded a data processing agreement (DPA) with the above-mentioned provider. This is a contract required by data protection law, which ensures that the provider only processes the personal data of our website visitors in accordance with our instructions and in compliance with the GDPR.
Further information and contacts
In addition, you can assert your right to information, correction or deletion or to restriction of processing or the exercise of your right to object to processing as well as the right to data transfer at any time. Here you will find the option to contact us by email or letter. You also have the right to contact the data protection supervisory authority in the event of complaints.
2. Cookie consent
3. website analysis through Matomo
We use the Matomo tool to customise the design of our website. This is a so-called web analysis service. In order to record and analyse the use of our website, usage information is transmitted to our server and stored for analysis purposes. During this process, your IP address is only processed in abbreviated form and thus anonymised.
4. social media
4.1 Hootsuite
If you interact with us via our social media channels (Facebook, Instagram, LinkedIn, Twitter, YouTube), your data will be forwarded to Hootsuite.
We manage our social media channels with Hootsuite, HootSuite Media Inc, 37 Dunlevy Ave, Vancouver, BC, Canada V6A 3A3. Hootsuite makes it possible to manage social media channels, plan, publish and analyse posts. Hootsuite processes data uploaded by users to social media channels or shared and made public by sharing and liking posts. Further information and Hootsuite's current privacy policy can be found at https://hootsuite.com/de/legal/privacy and at https://hootsuite.com/de/legal/general-data-protection-regulation can be accessed.
4.2 Google Ads tracking
We use Google Adwords to draw attention to our attractive offers with the help of advertising material (so-called Google Ads) on external websites. These adverts are delivered by Google via so-called "ad servers". Ad server cookies are used to analyse performance parameters such as ad impressions, clicks and conversions. This enables us to determine how successful the individual advertising measures are in relation to the advertising campaign data. If you access our website via a Google advert, Google Adwords will store a cookie on your PC. These cookies generally lose their validity after 90 days and are not intended to identify you personally. The following analysis values are usually stored for this cookie:
- Unique cookie ID
- Number of ad impressions per placement (frequency)
- Last impression (relevant for post-view conversions)
- Opt-out information (marking that the user no longer wishes to be addressed)
These cookies enable Google to recognise your internet browser. If a user visits certain pages of an Ads customer's website and the cookie stored on their computer has not yet expired, Google and the customer can recognise that the user clicked on the ad and was redirected to this page. A different cookie is assigned to each Ads customer. Cookies can therefore not be tracked via the websites of Ads customers. We ourselves do not collect and process any personal data in the aforementioned advertising measures. We only receive statistical analyses from Google. These analyses enable us to recognise which of the advertising measures used are particularly effective. We do not receive any further data from the use of the advertising material; in particular, we cannot identify users on the basis of this information. The legal basis for the storage of cookies by Google is the consent given (Art. 6 para. 1 sentence 1 lit. a GDPR).
Due to the marketing tools used, your browser automatically establishes a direct connection with the Google server. We also have no influence on the scope and further use of the data collected by Google through the use of this tool and therefore inform you according to our level of knowledge:
Through the integration of "tracking tools", Google receives the information that you have called up the corresponding website of our Internet presence or have clicked on an advert from us. If you are registered with a Google service, Google can assign the visit to your account. Even if you are not registered with Google or have not logged in, it is possible that the provider will find out your IP address and save it. Further information on data protection at Google can be found here: https://policies.google.com/privacy?hl=de and https://services.google.com/sitestats/de.html
You can refuse the setting of cookies. This can be done, for example, by setting your browser to generally deactivate the automatic setting of cookies. Alternatively, you can deactivate cookies for conversion tracking by setting your browser to block cookies from the domain "www.googleadservices.com". You can also prevent Google from collecting the data generated by the cookie and relating to your use of the website by installing a browser plug-in: https://tools.google.com/dlpage/gaoptout?hl=de .
Information on further data processing procedures
We use the personal data collected as part of the academy registration process to contact you and send you further information about the seminar or workshop you have booked.
Specific information on the application process
Data concerned:
Application details.
Purpose of processing:
Carrying out the application process.
Categories of recipients:
- External service providers or other contractors, e.g. for data processing and hosting.
- Other external bodies insofar as the data subject has given their consent or a transfer is permitted for reasons of overriding interest, including other plants or companies of the Klingele Group, provided the applicant has given their consent.
Third country transfers:
None.
Duration of data storage:
Application data will generally be deleted within four months of notification of the decision, unless consent has been given for longer data storage.
Specific information on the processing of employee data
Data concerned:
Data provided for the performance of the contract; any additional data for processing on the basis of your express consent.
Purpose of processing:
Contract fulfilment within the scope of the employment relationship.
Categories of recipients:
- Public authorities in the event of overriding legal provisions, including the tax office, social insurance institutions, employers' liability insurance association.
- External service providers or other contractors, e.g. for data processing and hosting, insurance services.
- Other external bodies if the data subject has given their consent.
Third country transfers:
None.
Duration of data storage:
The duration of data storage depends on the statutory retention obligations and is generally 10 years.
Specific information on the processing of customer data/prospect data
Data concerned:
Data provided for the performance of the contract; any additional data for processing on the basis of your express consent.
Purpose of processing:
Contract fulfilment, including enquiries and offers, orders, sales and invoicing, quality assurance.
Categories of recipients:
- Public authorities in the event of overriding legal provisions, including the tax office.
- External service providers or other contractors, e.g. for data processing and hosting, insurance services.
- External service providers or other contractors, e.g. for data processing and hosting, for dispatch, transport and logistics, service providers for printing and sending information.
- Other external bodies insofar as the data subject has given their consent or a transfer is permitted for reasons of overriding interest, e.g. for credit information, for the electronic dispatch of information.
Third country transfers:
None.
Duration of data storage:
The duration of data storage depends on the statutory retention obligations and is generally 10 years.
Specific information on the processing of supplier data
Data concerned:
Data provided for the performance of the contract; any additional data for processing on the basis of your express consent.
Purpose of processing:
Contract fulfilment, including enquiries, purchasing, quality assurance.
Categories of recipients:
- Public authorities in the event of overriding legal provisions, including the tax office, customs.
- External service providers or other contractors, e.g. for data processing and hosting.
Third country transfers:
None.
Duration of data storage:
The duration of data storage depends on the statutory retention obligations and is generally 10 years.
Specific information on registration for the Klingele Academy
Data concerned:
Registration for participation in a Klingele seminar.
Purpose of processing:
Contacting you and sending you further information about the seminar or workshop you have booked.
Categories of recipients:
- Public authorities in the event of overriding legal provisions, including the tax office.
- External service providers or other contractors, e.g. for data processing and hosting.
Third country transfers:
None.
Duration of data storage:
The duration of data storage depends on the statutory retention obligations and is generally 10 years.